Designing AI powered solutions for distraction-free, productive meetings

  • Date

    2023

  • Client

    Tilda AI

  • Role

    Product design, UX research

There are only a handful of things worse than having to be interrupted by background noises during online calls- it could be a teams meeting, a sales call or just catching up with an old friend. These interruptions make it hard to capture important detail, overall making the conversation less engaging. For teams, these challenges could really impact team collaboration and decision-making, slowing down productivity, leading to misunderstandings, and leaving follow-up actions unclear.

Tilda maximizes productivity in online meetings with AI-powered features that eliminate distractions, capture key details, and streamline communication for more effective collaboration.

I led end-to-end design for both windows app design and public web interface, collaborating with a PM and the development team

About Tilda AI

Available as both a windows app and chrome extension, Tilda AI is an AI-powered recorder widget and meeting assistant that ensures clear audio for all participants by eliminating background noise, voices, and echo from incoming and outgoing calls and meeting.

Picture this!

A marketing team working on a product launch is using multiple tools—Notion for the brief, Google Drive for assets, Slack for communication, and email for approvals. As the project progresses, confusion arises when outdated files are shared across platforms, critical feedback is lost in email threads, and version control issues cause delays. This disorganization results in missed deadlines and wasted time

"You can't make assumptions about what users want. You have to involve them in the design process"

After 4 one-on-one interviews with individuals from different departments (product, sales, project management and engineering), where I wanted see if some of my earlier assumptions would be validated, I put together valuable insights into what their challenges were, how they handle disruptions as well as suggestions that would make their meetings more productive

The common themes among these participants include challenges with background noise, inefficient manual note-taking, and difficulties in managing and reviewing meeting content. They all needed enhanced noise cancellation, automated transcription, and effective summarization tools to improve their productivity and reduce the strain of handling disruptions

User insights light the way

After gaining a clear understanding of the context, I formulated HMW questions to help frame the opportunity effectively

How might we reduce the misunderstandings and miscommunications that occur due to background interruptions in remote meetings?

How might we streamline the process of sharing and retrieving meeting content to ensure that all participants are aligned on decisions and next steps?

How might we enhance the collaborative experience in remote meetings by integrating tools that automate repetitive tasks and executing follow ups

Background Noise Disruptions

I designed a windows app that cancels all background noise at the tap of a button. Summarily it is an AI-powered recorder widget and meeting assistant that ensures clear audio for all participants by eliminating background noise, voices, and echo from incoming and outgoing calls and meetings.

We also allowed users through the profile management, to manage different configurations for different instances

We also allowed users through the profile management, to manage different configurations for different instances

Challenges with Reviewing Meeting Content

Tilda AI includes real-time transcription of spoken content during meetings, converting speech into text. This provides accurate and accessible meeting records, allowing users to review discussions and capture details efficiently

Summary and Action items generation

Tilda AI can automatically identify and list action items and tasks from meeting discussions. This helps clarify responsibilities and ensure that follow up actions are clearly assigned.

Error free transcriptions

Tilda allows users to add unique specialized terms, names or technical jargon, or phrases they use often, ensuring highly accurate, error free transcriptions. This is valuable for teams in industries where precise language is essential for clear communication and record keeping

Integrations and automations

We wanted to reduce administrative and repititive tasks and routines. These could include exporting recordings to dropbox immediately after a meeting is done, create tasks on Trello or onboard a new lead on salesforce. 

Turning assumptions into certainty

I conducted some usability tests using prototypes so we could clear painpoints before we even started implementing. Participants were asked to perform some key tasks (e.g starting noise cancellation, accessing meeting notes, retrieving transcriptions) without prior instructions. Their ease of navigation, feature discovery, and overall satisfaction with the UI were also recorded.

Metrics included task completion rate, time taken to complete tasks, user satisfaction with the interface and feedback on ease of use

Outcome

Participants found the interface intuitive and user-friendly, with an 80% task completion rate on first attempts. However, some users faced minor difficulty locating specific parts of a meeting which later led to designing searchable transcripts. Others experienced difficulty in finding specific settings, such as customizing recording preferences. Overall, participants were satisfied with the clean layout and user-friendly design